Frequently Asked Questions (FAQ)

 

  1. How can I contact Beach-Street customer support?

You can reach our dedicated customer support team by emailing wecare@beach-streetcosmetics.com  . We’re here to assist you with any questions or concerns you may have.

  1. Do you ship to countries outside of Europe?

Yes, we offer international shipping. Orders placed outside of Europe may take between 5-16 working days for delivery. Shipping costs will vary based on the destination and weight of the order.

  1. What is the shipping cost for orders within the Benelux region?

Shipping within the Benelux countries (Belgium, Netherlands, Luxembourg) is subject to varying rates based on the weight of your order and the specific destination. You can find the exact shipping cost during the checkout process.

  1. How long does it take for orders within the Benelux region to arrive?

Orders within the Benelux region typically arrive within 2-5 working days from the date of purchase. Please note that working days do not include weekends or public holidays.

  1. Is it possible to track my order?

Yes, we provide order tracking for your convenience. Once your order is shipped, you’ll receive a tracking number via email that you can use to monitor the status of your delivery.

  1. What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund or exchange. Please review our Return Policy for detailed instructions.

  1. Do you offer expedited shipping options?

Yes, we offer expedited shipping options for some regions. During the checkout process, you’ll have the choice to select a faster shipping method if available for your destination.

  1. How can I stay updated on special promotions and discounts?

To stay informed about our special promotions, discounts, and new arrivals, subscribe to our newsletter and follow us on social media. You can also check our Promotions page for the latest offers.

  1. Are my personal and payment details secure on your website?

Yes, your security is a top priority for us. We use industry-standard encryption and secure payment gateways to protect your personal and payment information. Your data is treated with the utmost care and confidentiality.

  1. How can I change or cancel my order?

If you need to make changes or cancel your order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request. You can email us at wecare@beach-streetcosmetics.com for assistance.

If you have any additional questions or need further assistance, please do not hesitate to reach out to our customer support team. We are here to ensure you have a seamless shopping experience at Beach Street.